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October 5, 2007
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Introduction



Hello and welcome to the newly revised Help Desk Guide entitled "How to: Submit a Help Desk Inquiry". A lot has changed since the last time this guide was released and rather then refresh the old guide via an edit we have decided it's best to deliver this and each and every other 'How to' guide as new guides.





Before Submitting your Inquiry



There are a three main areas you should always check before submitting an inquiry, as your question or questions may already be covered there. These three areas are the deviantART Status Forum, the deviantART Inc. News section and the +faq.

If you have checked these locations and you still have not found your answer, or the answer you have found is not clear enough, you may follow the steps listed below to help guide you in successfully sending a Help Desk inquiry.





Submitting your Inquiry



:fella: Step 1 - The first thing you will need to do is make sure you're logged in, once you're certain you are logged in you will need to click on the 'Help & FAQ' link, located in the footer of most deviantART pages. (Please also see FAQ:860 to learn other contact points)

Help & FAQ



:fella: Step 2 - Once you have clicked the 'Help & FAQ' link you will be taken to the help page, otherwise known as the FAQ. Once on the help page you will need to click on 'Contact the Help Desk' from the left hand side menu.

Contact the Help Desk



:fella: Step 3 - You will next be presented with the Help Desk contact form, from here you will need to the select the 'Category' from the 'Category' drop down menu, that best suits your inquiry. In this guide we will select "Bug Report".

Category Selection



:fella: Step 4 - Once you have selected your Category you will need to type your message up in the field entitled "Help Request".


Example Message

---

Hello Ladies,

I cannot submit any art at this time as the category picker will not allow me to select any category!  

----



Example Message



:fella: Step 5 - After you have typed up your inquiry, you may wish to review your message to make sure you have included everything. Do so by clicking on the button entitled "Preview Help Request". Once satisfied with your message you will next need to click on "Submit Help Request". If your message has been sent to us successfully you will next be presented with a message of thanks.

Thanks Page


--

That's it, you're done! :) You should now receive a response to your request from the Help Desk Staff within 48 hours or less, during the normal Help Desk hours.

Wait Hexe! I have not received a reply to an inquiry I have submitted some weeks or a month ago. What could cause this? It is very rare we will not answer an inquiry submitted to us but in the rare instance you have not received a response, please see FAQ #215: I have not received a response to my Help Desk Inquiry? What could be the reason or reasons for this?  

Pstttt Hexe! This Guide is great and all but I have a problem not covered yet! I cannot login to the Help Desk because I have forgotten my password. Can I still contact the Help Desk? Yes you can, you may do so by emailing us @ help@deviantart.com . :)

We hope you have found the above information helpful. :)

-----
Much :love:,
The Help Desk Team
`hexentanz , $ewm and $y2jenn
Add a Comment:
 
:iconx-ren-x:
Hi, the "deviantART Status Forum" link in this journal for me always returns a 404, would it be possible to update it if it needs it or remove it? Thanks in advance.
Reply
:iconkow-chan:
It's near impossible to find the help desk with the new layout. I'm hoping you didn't do that on purpose.
Reply
:iconewm:
$ewm Jun 21, 2010  Hobbyist Photographer
The location of the Help Desk hasn't changed any. :)

You can locate the Help & FAQ link at the bottom of over single deviantART page and then click Contact the Help Desk. You can also find the Help & FAQ button located in the Dropdown menu that is located in the Header of every page between the deviantART logo and the Search. This menu is customizable so you can click the "More..." button to organize and pick what all you want to display there. In addition you can also press "Stick Menu" to place these buttons in a sub header directly under the main header for easier access.

I hope this helps! :D
Reply
:iconbarney1946:
Hi, I am having a problem trying to get The Enigma Suite working, when I try to install a file from Samurize Windows tells me it can not open it (.Sam) I found this program in the May 09 editions of Windows Vista Magazine, it looks like a great desk top etc, would really appreciate some help on this.

Regards,
John
Reply
:iconchaos-kitten85:
Is it possible to search for artists specifically? There are some people I am trying to find but, alas I dont have their correct deviant names. Is there anywhere in particular I should look or is such a thing impossible for privacy reasons. If so thats cool;
But can you search for artists that only or mostly create in a specific style, like manga or fantasy or some such?
Reply
:icongermanshepherd-wolf:
on the side of the search results, there will be categories like what you see when you submit a deviation. if you select the categories (again, like submitting a deviation) the search engine will narrow it down for you. C:
Reply
:iconartistneetu:
~artistneetu Feb 16, 2009  Professional Digital Artist
I don't know where to post my doubt.. sorry if this is not the right place to post this..
"I want the small preview of my deviant id to be removed from the gallery, while being seen on the home page. is it possible to do so?"
sorry again if this is not the place to ask the question :sniff:
Reply
:icondrpants:
dear deviantart you are the single best site for budding new artists but i have 1 question???


why was my account reset including all my favs and submitted pictures.

Dr Pants :D
Reply
:iconphotocrafter:
Yes! I got a DD and it disappeared along with all my comments, and faves as if it were a sweet dream. SIGH!!!!
Reply
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