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March 31, 2007
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:star: We would like to thank all of you who enjoyed our April Fools Joke, apologize to those of you who thought it was mean and evil, and wish the rest of you a Merry Christmas!  APRIL FOOLS

Due to increasing expenditures and staff requirements deviantART Inc will now be implementing a service charge and terms of service contract to govern use of the official deviantART Help Desk.

EFFECTIVE TUESDAY APRIL 3, 2007

The HELP DESK will now be a subscriber based service and a  'HELP SUBSCRIPTION PACKAGE' will need to be purchased to obtain further use of the HELP SERVICES. **Please be advised however if you already have an existing subscription to deviantART a separate 'HELP SUBSCRIPTION PACKAGE' will not be needed to access the desk.**  



:star: We would like to thank all of you who enjoyed our April Fools Joke, apologize to those of you who thought it was mean and evil, and wish the rest of you a Merry Christmas!  APRIL FOOLS

The 'HELP SUBSCRIPTION PACKAGE' will  be a yearly cost of $29.95 and will automatically renew until you terminate your account through the 'ACCOUNT CLOSURE' procedure.

If you would like LIVE HELP only we will be offering a reduced fee for this service for only $19.95 per year.

The e-mail based HELP SERVICE will be phased out on the effective date.

We would like to sincerely apologize for any inconvenience this may cause, however to keep up with ever growing demand for assistance we had but no choice left.


HELPDESK TERMS OF SERVICE

“deviantART” or “we, “us” or “our” refers to deviantART Inc. “Service” refers to the deviantART Community Help Desk. “You” or “your” refers to the person or entity who is accessing the Service. PLEASE READ THIS AGREEMENT CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION. This Agreement may require the use of arbitration to resolve disputes and may therefore limit the remedies available to you in the event of a dispute.

CHARGES AND DISPUTES

You are responsible for paying all charges for or resulting from the use of the Service. You will be charged on a per access basis. You will receive monthly bills that are due in full as shown thereon. YOU MUST, WITHIN 100 DAYS OF THE DATE OF THE BILL, NOTIFY US IN WRITING OF ANY DISPUTE YOU HAVE WITH RESPECT TO THE BILL, INCLUDING ANY CHARGES ON THE BILL AND ANY SERVICE WE PROVIDED FOR WHICH YOU WERE BILLED, OR YOU WILL HAVE WAIVED YOUR RIGHT TO DISPUTE THE BILL OR SUCH SERVICES AND TO BRING, OR PARTICIPATE IN, ANY LEGAL ACTION RAISING ANY SUCH DISPUTE. Charges include, without limitation, initial access, follow-up contact, research, administrative and late payment charges; cost recovery and other surcharges; and applicable taxes and governmental fees, whether assessed directly to you or upon deviantART. To determine which jurisdiction’s taxes and assessments to collect you are required to provide us with your residential or business street address. If you do not provide us with such address we may reasonably designate a primary place of use for you. Except as provided below, monthly service and certain other charges are billed one month in advance, and there is no proration of such charges in the event that your account is terminated. We may bill you in a format as we determine from time to time. Additional charges may apply for additional copies of your bill, or for detailed information about your usage of the Service.You also remain responsible for paying your monthly service fee if your access to the Service has been suspended or terminated for any reason. We may require payment by money order, cashier’s check or a similarly secure form of payment at our discretion. We will charge you $30.00 or the highest amount allowed by law, whichever is less, for any check or other instrument (including credit card charge backs) tendered by you and returned unpaid by a financial institution for any reason. You agree to reimburse us the fees of any collection agency, which may be based on a percentage at a maximum of 33% of the debt and all costs and expenses, including reasonable attorney’s fees, we incur in such collection efforts.

CHANGES TO TERMS AND RATES

We may change any terms, conditions, rates, fees, expenses, or charges regarding the Service at any time. We will provide you with notice of such changes (other than changes to governmental fees, proportional changes for government mandates or administrative charges) either in your monthly bill or separately. You understand and agree that any State and Federal Fees and other applicable governmentally imposed fees, whether directly assessed directly upon you, may be increased based upon the government’s or our calculations. IF WE INCREASE THE PRICE OR RATE OF ANY PORTION OF THE SERVICE WE WILL DISCLOSE THE CHANGE AT LEAST ONE BILLING CYCLE IN ADVANCE (EITHER THROUGH A NOTICE WITH YOUR BILL OR THROUGH A TEXT MESSAGE DISTRIBUTED THROUGH THE DEVIANTART WEBSITE OR OTHERWISE).

ADVANCE PAYMENTS AND/OR DEPOSITS

We may require you to make deposits or advance payments for access to the Service, which we may offset against any unpaid balance on your account. Interest will not be paid on advance payments or deposits unless required by law. We may require additional advance payments or deposits if we determine that the initial payment was inadequate based upon your logged access to the Service. Based upon your creditworthiness as we determine it, we may establish a credit limit and restrict your access to the Service. If your account balance goes beyond the limit which we set for you, we may immediately interrupt or suspend your access to the Service until your balance is brought below the limit. Any charges which you incur in excess of your limit become immediately due. If you have more than one account with us you must keep all accounts in good standing to maintain access to the Service. If one account is past due or over its limit, all accounts in your name are subject to interruption or termination and all other available collection remedies.

LATE PAYMENT CHARGES

Late payment charges are based on the jurisdiction provided by you to us in the form of your residential or business address, or the jurisdiction assigned to you in the absence of this information. You agree that for amounts not paid by you by the due date,  deviantART may charge, as a part of it’s rate and charges for access to the Service, and you agree to pay, a late payment fee of $5.00 in CT, D.C., DE, IL, KS, MA, MD, ME, MI, MO, NH, NJ, NY, PA, OK, OH, RI, VA, VT, WI, WV; in all other jurisdictions the late payment charge will be 1.5% of the balance carried forward to the next billing cycle.

TERMINATION

Either party may terminate this Agreement at any time providing that your account is current and not past due. We may terminate this Agreement at any time without notice if we cease to allow access to the Service from your area. We may interrupt or terminate your access to the Service without notice for any conduct that we believe is abusive, derogatory, or similarly unreasonable or if we discover you are under-age or if you fail to make all required payments when due, if you attempt to use the deviantART website for any unlawful purpose, or if you provided inaccurate credit information or we believe your credit has deteriorated and you refuse to pay any requested advance payment or deposit.

SERVICE LIMITATIONS; LIMITATION OF LIABILITY

Your access to the Service may be interrupted, delayed or otherwise limited for a variety of reasons. This Service is provided by deviantART on an "AS IS" and "AS AVAILABLE" basis and deviantART reserves the right to modify, suspend or discontinue the Service, in its sole discretion, at any time and without notice. You agree that deviantART is and will not be liable to you for any modification, suspension or discontinuance of the Service.


:star: We would like to thank all of you who enjoyed our April Fools Joke, apologize to those of you who thought it was mean and evil, and wish the rest of you a Merry Christmas!  APRIL FOOLS
Add a Comment:
 
:iconof-the-skies:
of-the-skies Featured By Owner Apr 6, 2013  Hobbyist General Artist
This is old...but all the commas in the journal link to [link]
Reply
:iconpeppermint-pinwheel:
Peppermint-Pinwheel Featured By Owner Apr 1, 2011  Professional Digital Artist
Hahahahaha! So evil xD
Reply
:iconchiharusato22:
ChiharuSato22 Featured By Owner Jul 17, 2010  Hobbyist General Artist
dA, you are continually awesome xDDD;;
Reply
:iconbbillybaileyy:
bbillybaileyy Featured By Owner Apr 1, 2010
I love this
April Fools' Joke!!
Go DA!!
Reply
:iconsteel-fang:
steel-fang Featured By Owner Jan 1, 2009
Smells like a humor tumor.
Reply
:iconyoggen:
Yoggen Featured By Owner Jul 27, 2007   Photographer
hehehehehehe
Reply
:iconfrozenpandaman:
frozenpandaman Featured By Owner Jul 4, 2007  Student Artist
KNEW IT! THATS GENIUS!
Reply
:iconkr128:
kr128 Featured By Owner Jun 1, 2007
...oh
Reply
:iconrobowiz:
robowiz Featured By Owner May 5, 2007
REALLY COOL AND GOOD LOL!!!
Reply
:iconchibi-neko-hime:
Chibi-Neko-Hime Featured By Owner May 2, 2007
lawls wow, people are still commenting on this xD

Did anyone notice the commas were all links? xD [link]

Some people have probs already commented on this since I just decided to do it now..a month later..but yah. I'm a retard xP
Reply
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